OFFICE MANAGER

COMPANY : FLIGHTSTORY
REPORTING TO : HEAD OF EXEC OPERATIONS
LOCATION : FLIGHTSTORY HQ, LONDON
ROLE TYPE : FULL-TIME, ON-SITE

ABOUT FLIGHTSTORY

We are a media company and investment fund, and we’re on a mission to elevate the stories, build the communities, and support the founders that inspire a happier, healthier humanity. We scale creator-led new media IP and operate an investment fund and venture studio.

YOUR MISSION

• To own the day-to-day experience, wellbeing delivery, and operational running of FlightStory HQ.

• You exist to ensure the office runs flawlessly, the team feels supported and cared for, and leadership is freed from office and operational distraction.

• This is a highly visible, hands-on role for someone who thrives on ownership, pace, and detail, with a clear vision for creating a high-standard, showroom-quality workplace.

OUTCOMES

• Exceptional office standards: The office is always clean, stocked, organised, and functioning at a consistently high standard.

• Outstanding first impressions: Guests, partners, and team members experience a welcoming, professional and intentional HQ environment.

• Seamless employee experience: Wellbeing, onboarding, and workplace initiatives are delivered consistently and thoughtfully.

• Operational reliability: Office issues are anticipated, resolved quickly, and never escalate into distractions for the wider team.

• Inclusive culture delivery: Teams across all locations feel connected, considered, and included in key company moments.

DAY TO DAY

• Own the day-to-day running of FlightStory HQ, ensuring the office is set up, clean, stocked and operating smoothly.

• Act as the central point of contact for building issues, deliveries, front-of-house coordination, and on-site suppliers.

• Log and manage tickets with building management and oversee relationships with AV providers, contractors, and maintenance suppliers.

• Manage office inventory, ordering and budgets in line with management guidance.

• Oversee meeting rooms, room setups, hospitality and front-of-house experience.

• Deliver employee wellbeing and experience initiatives in line with the Director of People & Culture strategy, including monthly wellbeing sessions, social events, lunch and learns, recognition moments, and lunch clubs.

• Support global inclusion by coordinating workplace experience initiatives across Manchester, Boston and Los Angeles, ensuring alignment across time zones and local context.

• Act as a friendly, trusted point of contact for general wellbeing and office-related support.

• Coordinate onboarding and offboarding logistics, including IT setup, equipment, workspace preparation, access permissions, internal systems, swag, welcome moments and office tours.

• Support leadership, Senior EAs, townhalls, internal events, launches and key brand moments.

• Serve as the central contact for all office-related questions, requests and problem-solving.

• Act as a Health & Safety ambassador, including first aid, fire warden and anaphylaxis kit responsibilities (training provided).

• Ensure the office remains compliant, safe and accessible at all times.

• Continuously identify inefficiencies in office processes and introduce improvements, automation or simplification where possible.

WE’RE LOOKING FOR

• Strong operational ownership: Proven experience running an office or workplace environment at a high standard.

• Detail obsession: A natural tendency to sweat the small things and spot issues before they arise.

• People-first mindset: Genuinely cares about team experience, wellbeing and inclusion.

• Excellent organisation: Able to juggle multiple priorities, stakeholders and moving parts with calm precision.

• Clear communicator: Confident liaising with suppliers, leadership and teams across the business.

• Proactive problem solver: Takes initiative and finds solutions without being asked.

THE IDEAL CANDIDATE

• Thrives in fast-paced, in-person environments with high expectations and visibility.

• Enjoys being the heartbeat of an office and takes pride in creating an exceptional workplace experience.

• Balances warmth and professionalism with confidence and discretion.

• Brings energy, ownership and a high bar for standards to everything they do.